Get Paid Easier

Not only does Renovation Trust protect your money, but it also makes getting paid easier, faster and less stressful.

Here's How it Works

Complete a milestone or the entire project
Click on the milestone you completed and hit the Request Homeowner Release Funds button
Renovation Trust will immediately notify your customer by push notification, SMS and/or email
After inspecting your work, your customer will release funds to you
Renovation Trust will immediately notify you by push notification, SMS and/or email and begin issuing payment according to your account preferences.
You have a choice on how you receive payments:
- EFT - Money is deposited directly into your bank account (RECOMMENDED)
- Interac e-Transfer - Money will be emailed to you but are subject to bank limits
- Cheque - You will receive a cheque in the mail

Easy Payment. Money in the bank!

No Awkward Collections or Begging for Money

It sucks chasing down clients for money - it strains the relationship.

Now you just click the Request Homeowner Release Funds button and technology does your collection for you. The client is notified, they inspect the work and release the funds to you.

No more trying to get a hold of your client and begging for payment. No more hearing: can you wait for their pay day? No more getting ignored for days. Remember, they have already paid for the project and the money is in the Renovation Trust account, just waiting for you to request the funds.

It leads to better relationships and repeat work from happy clients.

What If...

What if a client ignores my requests for the release of funds?

Based on the Renovation Trust terms of use, once you request funds, your customer is expected to inspect the work and release the funds either immediately or, at the very least, on the same day as the request was made. Through a combination of push notifications, emails and text messages, Renovation Trust will remind the homeowner/buyer every 8 hours to your inspect work and release the funds. If, by day 4, your customer has not responded, Renovation Trust will personally try and make contact with them. If, after the 7th day, no contact has been made and/or no action has been taken, with proof that work has been completed, Renovation Trust will release the funds to the contractor/seller.

What if the client won't release the funds as they say the work is incomplete or not up to standard?

At this time, you are going to have to communicate with the client and try to resolve the issue. Work hard to resolve the issue.

If you can not resolve the issue, either you or the client can click the Dispute button on the milestone in question. This locks the funds until a resolution is found. There is an $89 fee and a Renovation Trust Dispute Negotiator is assigned. Under the Terms of Service, both parties must pay the $89 within 48 hours otherwise Renovation Trust can release the money. The $89 covers up to 3 hours of a Renovation Trust Dispute Negotiator's time, to assist in finding a resolution.

If no resolution can be found, the funds are locked until either there is a mutual settlement, or an arbitrator or court has passed judgment.

The money is there for you and protected. The client has no access to the money.

What if the client has funded a project and then they ask Renovation Trust for a refund?

Once funds are placed on a project, the funds are locked. Any movement of money, including a request for a refund must be approved by both parties.

The customer has no access to the money without the permission of the contractor. The money placed on a project is the contractor's money conditional upon whether or not the contractor completes the project as agreed to in the terms of service. Only you, the contractor, can refund money back to the client as per the terms of service. You may provide a refund to your customer in the case where the project changes and the total price is reduced. However, your customer can never unilaterally withdraw or remove funds on a project once the project has been funded. You are always protected.